Refund & Cancellation Policy
Lokesh Enterprises, we value our customers and aim to provide a smooth, transparent, and reliable shopping experience. We carefully check our products before dispatch to ensure that you receive the correct product in good condition.
This Refund & Cancellation Policy explains the conditions under which an order may be cancelled, returned, exchanged, or refunded. By placing an order through our website, you agree to the terms mentioned in this policy.
1. Order Cancellation
Customers may request cancellation of an order before the order has been dispatched.
To request a cancellation, please contact our customer support team as soon as possible after placing your order. Once the order has been processed, packed, or shipped, cancellation may not be possible.
If your cancellation request is accepted before dispatch, the amount paid for the cancelled order will be refunded through the applicable payment method.
Once an order has been shipped, it will generally be treated as a shipped order and cannot be cancelled through a normal cancellation request. In such cases, the customer may need to follow our applicable return or exchange process.
2. Cancellation by Lokesh Enterprises
Lokesh Enterprises reserves the right to cancel an order in certain situations, including but not limited to:
- Product being temporarily unavailable or out of stock.
- Incorrect or incomplete product information.
- Pricing or technical errors on the website.
- Incorrect shipping or billing information.
- Delivery service not being available for the provided location.
- Suspicious, fraudulent, or unauthorized transactions.
- Any circumstances beyond our reasonable control.
If we cancel an order for which payment has already been received, the eligible amount will be refunded to the customer using the applicable payment method.
3. Return Eligibility
We want our customers to receive products that match their order. A return or exchange request may be considered in cases such as:
- Wrong product received.
- Different size received from the size ordered.
- Different colour or design received, where the difference is clearly attributable to our error.
- Product received damaged or defective.
- Product received with a manufacturing defect.
- Product substantially different from the product ordered.
The product must generally be unused, unworn, unwashed, and in its original condition with the original packaging, tags, labels, and other accessories, wherever applicable.
Products that have been used, washed, altered, damaged after delivery, or returned without the required tags or packaging may not qualify for return or exchange.
4. Damaged Product Received
Customers are requested to inspect the package and product carefully after delivery.
If the product appears damaged at the time of delivery, please contact Lokesh Enterprises as soon as possible and provide clear photographs or videos showing:
- The product.
- The damaged area.
- The outer packaging.
- Shipping label or order details.
Photographs or videos may be required to help us investigate the issue with our delivery partner and determine the appropriate resolution.
Where the damage is verified and the claim is approved, we may offer a replacement, exchange, or eligible refund depending on product availability and the circumstances of the case.
5. Wrong Product Received
If you receive a product different from the product mentioned in your confirmed order, please contact us promptly.
Please provide your order number along with photographs of the product received and its packaging. After verification, Lokesh Enterprises may arrange an exchange or other suitable resolution.
The incorrect product should not be used, washed, altered, or damaged after delivery.
6. Size-Related Returns and Exchanges
Customers are responsible for selecting the appropriate size when placing an order.
Product size charts and measurements should be checked carefully before completing the purchase. Since clothing measurements may have minor variations due to manufacturing and fabric characteristics, a minor measurement variation may not necessarily be considered a product defect.
If Lokesh Enterprises provides a size-exchange facility for a particular product, the exchange will be subject to product availability and the conditions applicable to that product.
Items purchased during special offers, clearance sales, promotional campaigns, or specific sale categories may have different exchange or return conditions.
7. Colour Variation
Product colours displayed on a website may appear slightly different depending on the customer's mobile phone, computer monitor, screen brightness, display settings, photography, and lighting conditions.
Minor colour differences that occur because of screen or lighting variations may not be considered a product defect.
However, if the product received is clearly different from the colour ordered, please contact us with your order details and supporting photographs so that we can review the matter.
8. Non-Returnable or Non-Exchangeable Products
Certain products may not be eligible for return or exchange due to their nature or specific promotional conditions.
These may include, where applicable:
- Products purchased under clearance or final-sale offers.
- Products specifically marked as non-returnable.
- Customized or specially prepared products.
- Products that have been worn or used.
- Products that have been washed, ironed incorrectly, altered, stitched, repaired, or modified.
- Products returned without original tags or packaging.
- Products damaged due to customer handling.
- Products returned after the applicable return period.
The applicable return or exchange conditions may be mentioned on the product page or communicated at the time of purchase.
9. Refund Process
Once a return or cancellation request is approved, Lokesh Enterprises will initiate the applicable refund according to the nature of the order and payment method.
Refunds for eligible prepaid orders will generally be processed through the original payment method or another suitable method, where applicable.
The time taken for the refund to appear in the customer's bank account, card, UPI account, wallet, or other payment account may vary depending on the payment gateway, bank, card issuer, or financial institution.
Lokesh Enterprises cannot guarantee the exact time taken by a third-party bank or payment provider to credit the refunded amount.
10. Refund for Cancelled Orders
If an order is successfully cancelled before dispatch and the payment has already been received, the eligible amount will be refunded after the cancellation is confirmed.
If any amount is non-refundable under the applicable order terms, promotional offer, payment conditions, or other disclosed terms, the customer will be informed accordingly.
11. Return Shipping Charges
Where the return or exchange is required because Lokesh Enterprises sent the wrong product, a verified defective product, or a product damaged before or during delivery, the company may provide an appropriate resolution depending on the circumstances.
For customer-requested returns or size exchanges, return shipping charges may apply where applicable.
The customer may be responsible for safely packing the product and handing it over to the designated courier or delivery partner if a return is approved.
Return shipping terms may vary depending on the product, location, promotional offer, and reason for return.
12. Refund Deductions
In certain situations, the refundable amount may be adjusted for applicable charges, including shipping charges, return shipping costs, payment processing charges, or other charges that were clearly communicated to the customer.
Any applicable deduction will depend on the circumstances of the order and the reason for cancellation, return, or refund.
13. How to Request a Return or Refund
To request a return, exchange, cancellation, or refund, please contact Lokesh Enterprises through the contact details provided on our website.
Please include the following information:
- Customer name.
- Order number.
- Registered mobile number or email address.
- Product name.
- Reason for return, cancellation, or refund.
- Clear photographs or videos, where required.
- Any additional information requested by our support team.
Providing complete information helps us review your request faster.
14. Return Inspection
Returned products may be inspected by our team before a refund or exchange is approved.
The inspection may verify:
- Product condition.
- Product tags and labels.
- Packaging.
- Signs of use or washing.
- Damage caused after delivery.
- Whether the returned product matches the original order.
If the returned product does not meet the applicable return conditions, Lokesh Enterprises may reject the return or adjust the eligible refund accordingly.
15. Refund Timeline
After the return is received and successfully inspected, the eligible refund will be initiated according to the applicable refund procedure.
The actual credit time may depend on the payment gateway, bank, card issuer, UPI provider, or other financial institution.
Customers should allow reasonable processing time after receiving confirmation that the refund has been initiated.
16. Failed or Delayed Refund
If you have received confirmation that a refund has been processed but the amount has not yet appeared in your account, please first check your bank, card, UPI, or payment account statement.
If the refund is still not received after the expected processing period, please contact Lokesh Enterprises with your order number and refund details so that our team can assist you.
17. Exchange Subject to Availability
Any exchange request is subject to the availability of the requested product, colour, and size.
If the requested replacement is unavailable, Lokesh Enterprises may offer another suitable solution, where applicable.
An exchange is not guaranteed solely because a customer has submitted a request.
18. Promotional and Discounted Orders
Products purchased through promotional campaigns, special discounts, clearance sales, combo offers, or other special offers may have specific return, exchange, cancellation, or refund conditions.
Customers are advised to check the applicable terms before placing such orders.
Where a special offer clearly states that a product is non-returnable or non-exchangeable, those conditions will apply.
19. Order Information and Customer Responsibility
Customers are responsible for providing accurate information while placing an order, including:
- Full name.
- Correct delivery address.
- Mobile number.
- Email address, where required.
- Correct product selection.
- Correct size and colour selection.
Lokesh Enterprises will not be responsible for delays or delivery issues caused by incorrect or incomplete information provided by the customer.
20. Fraudulent or Abusive Return Requests
Lokesh Enterprises reserves the right to refuse or restrict return, refund, or exchange requests where there is evidence of fraudulent activity, repeated misuse of the return policy, product tampering, false claims, or abuse of the return process.
Any such decision will be based on the circumstances of the individual order.
21. International Orders
For international orders, additional shipping, customs, duties, taxes, and other charges may apply depending on the destination country.
Where applicable, customers may be responsible for customs duties, import taxes, or other charges imposed by the destination country.
Return and refund arrangements for international orders may differ because of international shipping and customs requirements.
22. Contact Us
If you have any questions regarding cancellation, return, exchange, or refund of your order, please contact Lokesh Enterprises using the contact information available on our website.
When contacting us about an order, please provide your order number so that our team can identify and review your purchase.
Lokesh Enterprises
Website: https://lokeshenterprises.com
We are committed to handling genuine customer concerns fairly and providing an appropriate resolution in accordance with the applicable terms of the order.
23. Policy Updates
Lokesh Enterprises may update or modify this Refund & Cancellation Policy from time to time to reflect changes in our business practices, products, services, payment methods, shipping arrangements, or applicable requirements.
Any updated version will be published on this page with a revised “Last Updated” date.
Customers are encouraged to review this policy before placing an order.
24. Acceptance of This Policy
By placing an order through the Lokesh Enterprises website, you acknowledge that you have read and understood this Refund & Cancellation Policy and agree to the applicable terms.
If you have any questions or require clarification regarding a particular order, please contact our customer support team before placing the order whenever possible.
